The ‘One Touch Switch’ programme is set to change how we switch broadband providers. Traditionally, this process has been tedious, often involving multiple contacts and coordination. However, with Ofcom’s new regulation launching on 12th September 2024, this is about to change.
At LilaConnect, we’re fully embracing this initiative to make your broadband switch as smooth as possible. Simply reach out to us, and we’ll take care of everything—from notifying your current provider to setting up your new service.
Why does this matter? Ofcom found that 43% of people were discouraged from switching due to the time-consuming process. One Touch Switch simplifies this by making the entire experience straightforward and transparent, with your new provider managing all the details. This applies to all broadband users, whether you’re on full fibre, cable, or traditional networks.
LilaConnect is dedicated to ensuring your transition is hassle-free. Once you decide to switch, we’ll handle every aspect, ensuring a smooth changeover with minimal disruption.
The benefits are clear:
- Ease of Use: The most significant benefit is the simplicity of the process. You only need to deal with your new provider, reducing the time and effort involved in switching.
- Transparency: You’ll receive all the information you need about potential early termination fees, the switch date, and any changes to your services well in advance.
- Consumer Empowerment: With the new process, you can confidently explore and switch to better deals, knowing that the transition will be straightforward.
Switching providers is now an opportunity to explore better deals. Let LilaConnect make your broadband switch quick and painless, so you can focus on what matters most—enjoying fast, reliable internet service.
How One Touch Switch Works:
When you decide to switch to LilaConnect, the process is incredibly simple:
- Contact LilaConnect: Reach out to us and let us know you want to switch. This can be done online or over the phone.
- We Handle the Details: Once you’ve made the request, we’ll take over. We’ll contact your current provider, arrange the switch, and ensure that everything is in place for your new service to start.
- Seamless Transition: On the agreed-upon switch date, your current service will automatically end, and your new LilaConnect service will begin.
So, if you’re thinking of switching to LilaConnect from 12th September or before, give our amazing team a call on the hotline: 0 333 444 333 4. We’ll do the rest!
For more information, please refer to our FAQ section
