When it comes to full-fibre broadband, residents of Staffordshire (Stoke-on-Trent, Leek and Uttoxeter to be precise) and Crewe have made their choice clear. They trust LilaConnect to ensure they have a fast, reliable, and affordable connection that meets their household, or business, needs.
We’re more than just an internet provider. At LilaConnect we put our customers first, delivering an experience that consistently exceeds expectations.
But don’t just take our word for it. The proof is in the pudding…
It’s easy for a broadband provider to make promises and bold statements about their service, tying you into an 18 or 24 month contract only to under-deliver. Instead, we prefer to let our customers do the talking.
With an Excellent 4.3 rating on Trustpilot for over two years, we’ve built a loyal community that chooses to stay with us.
From the first phone call to the seamless installation process and beyond, our customers have shared their satisfaction with every step of their journey. Here’s what some of them have to say:
Customer centricity at the heart of everything
LilaConnect isn’t just ultrafast broadband – we’re a provider that listens to and supports our customers every step of the way. We would never treat customers as just another number, we believe in local, personal service that puts them first.
Our customer service team undergoes full training to ensure that each customer is speaking with someone who understands their needs.
For our local presence in Stoke and surrounding areas, this means we can go the extra mile when needed. In fact, we’ve even been known to send out team members in person to help resolve issues quickly – because that’s just how we do things at LilaConnect.
We prioritise clear communication from the very first interaction, ensuring customers understand the benefits of our Fibre-to-the-Premises (FTTP) technology and how it enhances their daily lives. Not only do we often review our data, but we also collect and act on customer feedback through surveys, social media, and service calls to continuously refine and improve our offerings.
With over 17,000 connected customers, LilaConnect has surpassed a major milestone, demonstrating the effectiveness of our customer-first approach.
No gimmicks, just great service
We like to keep things simple and fair at LilaConnect. We offer competitive pricing with no mid-term price hikes, ensuring that what you sign up for is what you get.
And as an added bonus, for the whole of February, we’re offering free installation. Thus, saving new customers in Stoke, Leek, Crewe, and Uttoxeter £49 when you make the switch.
Make the switch today
The people of Stoke have made their choice – LilaConnect is the broadband provider they trust. With ultrafast speeds, a dedicated local team, and customer-first service, we’re setting the standard for what broadband should be.
Ready to experience broadband done right? Visit stokebroadband.co.uk to learn more and claim your free installation before February 28th.
