Lightning

fast broadband

Welcome to the Colchester Garrison fibre rollout

Innovation

In partnership with the DIO and Amey Defence Services, LilaConnect will be undertaking works to install fibre optic cables to every Service Family Accommodation (SFA) to bring the best of digital connectivity to the Colchester Garrison.

The works within the garrison are the first of its kind on Crown estate and are leading the way in fibre connectivity for Armed Forces estates and establishments across the country.

Whoosh!

Fast & powerful

No more lag or buffer

Reliable & stable

No drop in service

Future proof

Advantages that will last

FAQs

What happens during an installation?

The fibre will be installed from a connection point at the property boundary. If your home or business is located some distance from the street, the fibre is usually laid using narrow trenching unless on the rare occasion, other solutions are required. In all instances we will be installing a new duct and fibre cable with our SDD (Service Demarcation Device). The engineer will then fit the network equipment – SDD in your property – which is normally mounted on the inside of the wall facing the street (this would be ground floor level for a house). This is a fibre converter and will ensure your connectivity to the LilaConnect network. Once the LilaConnect SDD is connected, we will carry out a speed test.

Do I need to be present for the installation?

Yes, or your representative, provided they are 18 years or older.

Will I be told when my home is connected?

Yes, when your home is due to be connected you will receive two weeks’ advanced notice. If you cannot move your car at the scheduled time (should you have to) or allow access for the installation team, please don’t worry, contact customer services on 0800 955 6670 or email help@lilaconnect.co.uk and, where possible, works will be rearranged.

How does LilaConnect install fibre in a community?

Most of the network build activity will be in footpaths and verges. We use specialist trenching to rollout fibre in your area – wherever possible ducting will be laid using narrow trenching. The route will be carefully planned to reduce work on the roads. Where work on roads is needed, this will be carefully managed with the Council highways department to keep disruption to an absolute minimum. We will also send you a construction notice a few days before work is due to start in your street.

I won't be in on the day of the installation, what can I do?

If you cannot move your car at the scheduled time (should you have to) or allow access for the installation team, please don’t worry, contact customer services on 0800 955 6670 or email help@lilaconnect.co.uk and, where possible, works will be rearranged.

What is fibre?

Fibre – or fibre optics is a technology for information transmission via flexible glass or plastic threads, slightly thicker than a strand of human hair. This technology allows data to travel at the speed of light and serves as a future-proof solution for internet connectivity as the speed and capacity of a fibre connection is almost unlimited. The term “fibre” is often misused. What is often branded as “fibre broadband” actually involves copper cable. This technology is known as “Fibre-to-the-Cabinet” (FTTC) but it relies on a final leg of copper wire, from the roadside cabinet into the customer premises. This causes a bottleneck, resulting in slow and lost connections especially at “peak times” of the day. “Fibre-to-the-Premises” (FTTP), also known as “Full Fibre”, replaces the old copper wires with the latest technology in fibre optic cabling all the way to the actual premises, providing gigabit-capable connectivity and bandwidth. LilaConnect will always install Full Fibre/FTTP. Full fibre brings many benefits, from symmetrical speed, high bandwidth and greater capacity, to ultra-low latency, superior resilience and reliability.

I'm not satisfied with the quality of work, what can I do?

LilaConnect’s on-site teams are highly capable and well trained, but if at any point you are not satisfied with the quality of the work or level of disruptions, please do speak to one of the Team Supervisors.

Team Supervisors will provide updates as to how the works are progressing, additionally you may see signs around the estate with details of the rate of progress and contact details should you have any questions.

If you still wish to talk to us contact Customer Services on 0800 955 6670 or email on help@lilaconnect.co.uk.

Contact

We hope you are excited to be the first to receive LilaConnect’s Gigabit Full Fibre. If you would like to know more, you can visit LilaConnect’s FAQ page.

Alternatively you can contact our customer service team for further information about the rollout, or the sales team for information about activating full on fibre in your house.